Guest Reviews
★★★★★ 5 of 5 average
The Rescue We Needed
by Chattanooga TN
★★★★★ 5 of 5
Our vacation started off at a different house, managed by a different company. It was a complete disaster and my family was forced to vacate the home after two days there.
That's when we called Benchmark. We had stayed at a different Benchmark property the year before and decided to see if we could salvage our vacation or just call it quits and go home.
The staff at Benchmark was incredible. They listened to our disaster story regarding the house we were vacating. They understood the difficult situation we were in and they gave us 3 properties that fit our family size and needs.
We chose Emotional Rescue and it lived up to every bit of the claims it made and then some. My family enjoyed every inch of the property. It was clean, beds were great, bathrooms and kitchen were excellent. The view from the 3rd floor is breathtaking and the outdoor living in hands down top of the line. Our only regret is that we did not book with Benchmark from the beginning. We will use this company from now on.
Response from Benchmark Management
We are overjoyed to hear that you were able to enjoy your vacation, despite the beginning. Although moving units was not ideal on your vacation, we are glad we had the perfect unit for your family. It was our pleasure to assist your family and find you the perfect home. We look forward to hosting you for many years to come. Emotional Rescue is a beautiful home with some of the most breathtaking views in all of 30A. This home is perfect for your next beach vacation. We thank you for taking the time to leave us such kinds words. See you soon.
Benchmark Management
Submitted on Jun 14, 2022
Disappointing in some ways
by Elm City NC
★★★★★ 5 of 5
The overall property was nice. The elevator was not operative. My 81 yr old mom left the vacation early because the kitchen was on the third floor and was not willing to allow everyone all the time to assist her up and down the stairs. The water pressure was very low. If anyone ran water at the same time you literally had no water at all. There was on location to get ice and that was outside. Ice cube trays are not acceptable icemakers.
Response from Benchmark Management
Margaret,
Thank you so much for sending in a review. We value your feedback about your recent stay at Emotional Rescue. We deeply apologize for the issues you and your loved ones experienced during your stay with us. While we always try our absolute hardest to ensure our guests have a great experience, there are some things that we just simply cannot fix ourselves. We tried our hardest to get the vendor out as quickly as possible for you, but unfortunately, they do work on their own schedules. We do however empathize and truly express our deepest apologies. We hope you give Benchmark another chance to show you a true 5-star vacation.
Benchmark Management
Submitted on Oct 5, 2021
Lots of Space
by Shreveport LA
★★★★★ 5 of 5
The home is very roomy and works well for more than one family. Our group consisted of my two daughters and their families. We had 10 people and everyone was comfortable with bedrooms and baths. The elevator made going up to the third floor kitchen convenient. The third floor has a lovely living room , large kitchen and decks. The pool area was really nice. My only suggestion is to have pool area power washed and cleaned, maybe new cushions. To the owners - you have a great vacation home. I would suggest more periodic updates.
Response from Benchmark Management
Brenda,
Thank you so much for providing feedback about your stay with us! We appreciate our guests that take the time to help us grow! Your satisfaction is our #1 goal. We are pleased to hear that you enjoyed the property. The Emotional Rescue is a unit people always love! There’s plenty of space for people to spread out but large areas to bring everyone together. We hope to see you stay with us again so that we can continue to give you great vacations!
Benchmark Management
Submitted on Jul 19, 2021
emotional rescue
by Ladue MO
★★★★☆ 4 of 5
Our stay was pleasant. We took advantage of all the house had to offer. One suggestion is this, when your cleaning crew comes in, scrub sinks etc. with Comet or some other good cleanser. For the money we paid I do not want the bathrooms looking dirty after day one, and when they use that spray for quickness, it shows. Outdoor pads need to be replaced.
Response from Benchmark Management
Elizabeth,
We appreciate your honest feedback and have shared this suggestion with the housekeeping and property management teams. We want our guests to feel they are coming into a clean, welcoming unit upon arrival. This home has many great amenities including but not limited to the great private pool, gas grill, elevator, outdoor patio, balconies, and much more! We hope to welcome you back soon in hopes we can provide a 5-star stay for you and your family.
Sincerely,
Benchmark Management
Submitted on Jul 5, 2021
Fabulous vacation home
by Marietta GA
★★★★★ 5 of 5
We had a fabulous stay at Emotional Rescue in late September. The property is spacious and there was more than enough room for our two families (9 total) to spread out and enjoy the home. Our kids thoroughly enjoyed the pool, beach volleyball and sitting by the gas firepit. And the rooftop views are amazing. The interior furniture is lovely. The only feedback I have is the outdoor pool furniture looks like it is ready for a refresh. It's a great vacation home and perfect location. We hope to come back again!
Response from Benchmark Management
Andrea,
Thank you so much for your feedback. We are so glad you had a great time at Emotional Rescue. We do our very best to provide our guests with the best vacation experience possible! We are so happy to hear you enjoyed your trip! See you next time!
Benchmark Management
Submitted on Oct 16, 2020
Family Vacation
by Roswell Ga
★★★★★ 5 of 5
This was our family’s 4th straight year staying in Emotional Rescue! Obviously we love the home, the layout is perfect for our family and the amenities/location is ideal!! However, for a very low amount of money, i felt the owners could update the bed linens, rugs, and pool patio furniture. I was disappointed to realize that most were the original from the 1st stay there! It’s always very clean which is why we choose it year after year but a few minor updates would be a huge Improvement! But i must say, it continues to be our Favorite memory making home! And hope to stay again next year!!
Response from Benchmark Management
Teresa,
Thank you so much for taking the time to share your feedback with us. Emotional Rescue is a fabulous home and we are so glad you and your family are able to continue your traditional beach vacation!! Your feedback is greatly appreciated as this helps us improve. We can't wait to welcome you and your family back to the amazing property.
Thanks again,
Benchmark Management
Submitted on Oct 4, 2020
★★★★★ 5 of 5
This is our second year in a row at this house and we love it. Our family goes on a beach trip every year, and this house fits us great. Truly a perfect escape from 2020. We love the garage door bar [by the pool] and playing badminton on the volleyball court. We also love the bike rides to the beach. Love from our family all the way from Nashville, Cleveland, and Albuquerque.
Submitted on Jul 26, 2020
by Julius P. - Florence, SC
★★★★★ 5 of 5
Given the virus situation, this was a perfect place. Pool was wonderful, decks were inviting and plenty of rooms. With total cooking in, we found a few kitchen items missing, but not a major issue. The vacay was amazing.
Submitted on Jul 1, 2020
★★★★★ 5 of 5
Grateful for this comfortable home and all its amenities. We have enjoyed this perfect layout for our family two years in a row and hope to continue coming back to it next year! Wishing we had more days to stay. Sad to leave the beach and this great home. Thanks for all the memories!!!
Bettis Family
Submitted on Sep 9, 2018
★★★★★ 5 of 5
What a great house! Our large family gathered from CA, NYC and MO, and we had a great time. Beach walks, pool time, and puzzles/games kept us relaxed and busy! The kitchen is fantastic! It is well equipped with everything you could possibly need! Thank you for sharing you home with us.
The Roberts Family
Submitted on Jul 12, 2018
★★★★★ 5 of 5
We were so blessed by your beautiful home. We were able to enjoy our grandkids and our kids by the pool and play games on the top floor. We really appreciated how well supplied the kitchen was supplied because we cooked every night. Thanks for sharing the house with us.
Gail
Submitted on Jun 22, 2018
★★★★★ 5 of 5
Our family had a wonderful time in our beautiful home. The pool was a big hit! Loved the size of it. It was also great that the beach was close and of course Sugar Shack was awesome that it was close too! We also had tennis players, so we were happy to have the courts so close too! We will be back again for an Emotional Rescue!!! It was awesome. We have six grandkids and they loved it here.
The Thompson Family
Submitted on Jun 10, 2018
★★★★★ 5 of 5
Thank you for allowing us the opportunity to use your home and all its wonderful amenities. We created many wonderful memories with all the people we love. Your home has truly been an emotional rescue for my mom and me. Thank you for creating the perfect vacation oasis.
The Poe Family
Submitted on Sep 20, 2017
★★★★★ 5 of 5
Wonderful family vacation in your beautiful home! It was the perfect layout for our family of 15. Such a nice area for play at the pool bar area. We enjoyed all: swam, drank, watched football, played volleyball and enjoyed s’mores over the firepit. Just perfect! Thank you so much for opening your home to us. We are already making plans to return next year!
Bettis Family
Submitted on Sep 10, 2017
★★★★★ 5 of 5
We have enjoyed our stay at your beautiful beach house so much. We celebrated our 50th Anniversary here with our children and their families (all 20 of us!). The oldest being 70 and the youngest being just 5 months. Everyone had an awesome time. The house is wonderful and perfect for our large family. Thanks so much for sharing it with us.
P.S. The kids loved it!
Ted and Mary
Submitted on Jun 17, 2017
★★★★★ 5 of 5
WOW! What else can be said … the house is fantastic, and we enjoyed it so much. Thanks for everything. The pool is by far the best of other places we have stayed. Initially we were concerned about the walk to the beach but soon realized it was not far at all! Thank you for allowing us to enjoy your beautiful home.
The Garlands
Submitted on Jun 13, 2017
★★★★★ 5 of 5
Many people dream, fewer execute such perfection! What a home! We hope you enjoy this house for decades to come. Can’t wait to return.
The Doyles
Submitted on Jan 20, 2017
★★★★★ 5 of 5
Emotional Rescue was the gathering place of 5 couples who have known each other for at least 43 years. We always “rescue” each other! Thank you for reminding us of that.
A beautiful, comfortable, luxurious house! Great neighborhood, wonderful home and great amenities. Had a super time!!!!
There is no place like the beach to experience fun, sun, relaxation and laughter.
Taylors and Smiths
Submitted on Nov 8, 2016
★★★★★ 5 of 5
Emotional Rescue by the sea … WHAT A TREAT!!! Good friends, good food, and especially good drinks! Enjoyed getting to know new friends and reconnecting with old ones too. I hope we get to do another gathering in the future. A HUGE thank you to “Philly” and Steve for opening their dream home to us. Gorgeous throughout. Take care and God bless.
Sue DeSantes
Submitted on Oct 19, 2016
★★★★★ 5 of 5
We had a wonderful vacation at Emotional Rescue! Beautiful home and a beautiful beach to play on. This house was the perfect vacation spot for our family’s first trip to the Gulf. Thanks for all the great information on the house and the surrounding area. It was most helpful. We had a great time and thanks for sharing your home with us for the week!
The Donleys
Submitted on Sep 23, 2016
★★★★★ 5 of 5
We loved, loved our week at Emotional Rescue! Your house is beautiful with great finishes and design. Perfect for our family. We enjoyed the pool the most! Such fun for our children and our young grandchildren. The porches and decks were wonderful and what a treat to be able to watch the kickoff of fall football while swimming and grilling! Again, you have such a beautiful home. Thank you!
Mary and Victor Hanson
Submitted on Sep 9, 2016